Booking FAQ

Booking

• Booking
• Check-in
• Payment
• Departures
• Cancellation policy
• Do you offer late check-outs?
• Are children accepted at the B&B?
• Do you accept pets?
• Terms and Conditions

Booking
To book accommodation, check availability or enquire about current special offers, please call Louise on 01743 359275 or visit our online booking system.

Valid Credit or debit card details are required to secure a booking with us.

Check-in
Our normal check in time is between 3:30PM-10:00PM.

We also offer an early check-in between 10:30AM and 12 Midday where you are welcome to collect your keys and leave your luggage, then the day is yours to explore the many delights of Shrewsbury. Please note: Rooms are not guaranteed to be fully serviced prior to our normal check-in time which is 3:30pm.

We are flexibale on check-in times and do accept check-ins at other times by prior arrangement.

Payment
We reserve the right to pre-authorize your payment card with an amount equal to the total cost of your stay prior to your arrival.

The balance of your stay will be due on departure. Guests may settle their bill with cash, or a valid credit or debit card. Please note: we do not accept cheques or American Express cards.

We do NOT levy a charge for guests paying by card, however, we do incur a charge so naturally cash is our preferred method of payment, debit cards would be our second choice.

Departures
Guests are requested to vacate their rooms by 10:30am on the morning of departure. Later check-outs are available, please see our late check-out option for more details.

Cancellation Policy
Should you need to cancel or alter your booking, please inform us as soon as possible on 01743 359275.

(1)If you give us more than 2 weeks notice, there will be no charge.
(2)If you give us less than 2 weeks notice you will only be charged if we are unable to re-let the room(s).
(3)If you do not inform us of your intention to cancel, we will be unable to re-let the room(s) and as a result, you will be charged with the full cost of the booking.

We advise all guests to take out travel insurance, to cover against the cost of cancellation.

Do you offer late check-outs?
Yes, for an extra £20 our late check out option allows you to keep your room till 2:30pm on the day of departure, please ask for details.

Are children accepted at the B&B?
Yes. A travel cot and high chair are available for our younger guests, however, parents are requested to bring their own bedding to help babies settle. There is also a microwave in the breakfast area, available for use at any time.

Do you accept pets?
No. Sorry we do not accept pets.

Terms and Conditions
By booking with us you are deemed to have a accepted our Terms and Conditions.

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07506 523 463